Returns
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      1. Resource Center
      2. Inventory Management
      3. Returns

      Create a return

      Track your customer returns and add products back into your inventory.

       

      Start URL: inventoryy.com/inventory-management/returns/create-return


      From the dashboard, navigate on the sidebar to Returns > Create Return


      Create Return


      To create a return, start by entering the following information on the Create Return page:

      • Date
      • Customer (name)
      • Order ID
      • Email Address
      • Phone Number
      • Return ID (auto-generated but can be edited)
      • Billing Address (Street, City, State, Zip code, Country/Region)
      • Mailing Address (Street, City, State, Zip code, Country/Region)


      By selecting a Customer from the dropdown, Email Address, Phone Number, Billing Address and Mailing Address will be auto-filled


      Bulk Upload


      Bulk Upload section is used to products in the return by SKU or Unique Identifier


      Warehouse


      Warehouse column represents the warehouse where the products in the return are being held


      SKU


      SKU column displays the SKUs for each product in the return

      • By entering a SKU: Brand, Model and Unique Identifier will be auto-filled

      Brand


      Brand column displays the Brand for each product in the return


      Model


      Model column displays the Model for each product in the return


      Unique Identifier


      Unique Identifier column displays the Unique Identifier for each product in the return such as UPC, IMEI, ESN, etc.

      • This is a way to universally identify the product

      Quantity


      Quantity column displays the quantity of each product in the return


      Sold Condition


      Sold Condition column represents the condition that each product was in when it was sold to the customer (New, Used, etc.)


      Sold Price Per Unit


      Sold Price Per Unit column displays the price that each product was sold for in the return


      Sales Channel


      Sales Channel column displays the sales channel in which each product was originally sold


      Refund Amount Per Unit


      Refund Amount Per Unit column displays the dollar amount that was refunded for each product


      Notes


      Notes column displays any notes for each product in the refund, such as the reason for return


      New Condition


      New Condition column represents which condition each product was in when it was returned (ex. Damaged)

      • If the condition is the same as when it was sold, enter that condition in the New Condition column

      New SKU


      New SKU column  represents the new SKU for each product in the return

      • Since SKUs are representative of the Brand, Model, Condition and Unique Identifier, if any of these have changed, the product will need to be renamed a new SKU
      • If none of Brand, Model, Condition or Unique Identifier has changed, the original SKU will be auto-filled

      Courier


      Courier column displays the shipping courier that the return was shipped through (ex. USPS, FedEx, etc.)


      Shipping Method


      Shipping Method column shows the method in which the return was shipped (ex. First Class, Priority Mail, etc.)


      Shipping Cost


      Shipping Cost column displays your cost of return shipping


      Tracking Number


      Tracking Number column displays the tracking number for the return


      Notes


      Use the Notes section to add any additional notes for the return


      Units


      The Units section is on the bottom middle part of the Create Return page

      • This displays the total number of units in the return


      Total


      The Total section displays the total amount refunded for the return plus any additional shipping cost

      • This will be auto-populated when “Refund Amount Per Unit” and “Shipping Cost” are entered


      Print Labels

      By clicking the “Print Labels” button, this will generate both 2x1in and 4x2in labels for each product in the return

      • Select which size you would like, then click the red “Print” button to print the labels


      Download


      By clicking the “Download” button, the return will display as a PDF

      • You will have the option to either print (black button) or download the return as a PDF (red button)

      Save Draft


      By clicking the “Save Draft” button, you will be asked, “Are you sure you want to save this return as a draft?” Click “Yes” to confirm or “No” to cancel

      • Once a return is saved as a draft, it will display on the “Returns” page as an “Open” status


      Add To Inventory


      By clicking the  “Add To Inventory” button, you will be asked, “Are you sure you want to update this return to your inventory?” Click “Yes” to confirm or “No” to cancel

      • Once the return has been added to your inventory, it will display on the “Returns” page as a “Closed” status
      • The products will also be available under the “Inventory” —> “Stock Count” page